Workmanship - Choosing your Jeweler

Reputation: Check our reviews online. Click here. Better yet, ask someone you know. If they've have any experience with Mills Jewelers, we're confident they'll recommend us. 

Warranty: Most stores offer some kind of diamond ring warranty. Find out exactly what's covered. Pay attention to the jeweler's experience level and reputation. A warranty has little value if you have to keep going back to the same inexperienced goldsmith to re-do work. What kind of reputation does the jeweler have for actually honoring warranties? Do you have to pay extra for “extended” warranties? Every diamond ring from Mills Jewelers comes with a complete lifetime warranty at no extra charge. This includes a diamond replacement policy if lost from the setting in the course of normal wear. Most likely you'll never have to use your warranty because your diamond will be set by the most experienced goldsmith in Western New York

Experience Level: Qualified diamond setters are becoming very difficult to find. You may have a beautiful well-made mounting but it's the goldsmith's skill level that determines how secure your diamond will be in its setting. Every engagement ring from Mills Jewelers is set on the premises by our third generation goldsmith. He made his first ring when he was seven years old! There are techniques that are not just taught in goldsmith school. A well made mounting can be ruined by an inexperienced diamond setter.

Workmanship is Fundamental

What's the point of choosing the perfect diamond if you wind up loosing it due to poor workmanship? When you shop for a diamond, you should also shop for a qualified goldsmith to set it. Click pictures to see larger image.

How do you know if a diamond has been set properly? If your diamond ring is to be worn securely, every prong has to be perfectly custom cut to fit the angle and shape of your diamond.

  • If the groove that holds the diamond is not deep enough or cut at the wrong angle, the diamond can slip out of the seat.
  • Cut too deep and the prong is weakened.
  • Prongs that are not rounded to the crown of the diamond will not only distract from the appearance, but are more apt to catch on your clothes. It’s easier to pull a prong away from the diamond when they catch on clothing.

Why doesn’t every store offer reliable workmanship?

It takes years of experience and skill to know how to properly set a diamond. It’s a skill that used to be passed down from generation to generation. If your father was a goldsmith, it was common that you would become a goldsmith too. This higher experience level has become a rare thing. If the skill isn’t there to begin with, you can’t expect to receive it no matter how many times you return to have the work “done right”.

What’s the difference in work from Mills Jewelers?

  • Mills Jewelers goldsmith has the experience of three generations- We’ve been setting diamonds since 1929. There is no learning curve at your expense. Our prongs won’t catch. Diamonds will stay more secure. Less maintenance will be required.
  • Instead of soldering with heat, solder, and flux we use a laser welder. This eliminates the seam between the base of the prongs and the shank of the ring. The difference is 70% stronger. When solder is used, there is the potential for discoloration or porosity at the solder point. Laser welding also means there is no seam to crack or discolor where the ring was sized. Extreme heat can damage a stone. Lasers eliminate the risk. Laser welding provides a better, stronger, and safer job.
  • Higher quality materials. As the old saying goes, you can’t make a silk purse out of a sow’s ear. If you start with lighter weight prongs, you can’t set a diamond securely. If you use lower karat solder, you can’t expect to have a strong secure seam. If you start with a thin shank, you shouldn’t be surprised when it’s worn to a thread in just a few years. If you use white gold with a nickel alloy instead of palladium, you can expect end up with a white ring that will discolor to light yellow. We don’t compromise on the materials that we use. Therefore the work we do just turns out better.

We require certificates of origin through the "Kimberly Process" to insure all diamonds from
Mills Jewelers are "Conflict Free."