Welcome To Mills Jewelers Lockport NY!
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Back Office Stuff

Customer Service Department…

We Don’t Have One.

We got rid of the customer service department years ago and replaced it with a customer love department. Count on trustworthy, knowledgeable, and professional service, because you deserve it. We believe in better quality jewelry because the symbols of love should last forever. We think the process of finding and designing those symbols should be fun because love is a happy thing. 

Lifetime Diamond Warranty

Every diamond ring from Mills Jewelers comes with a free lifetime warranty. We won’t ask you to buy an extra plan.

We’ll repair or replace your diamond ring at anytime if found defective in workmanship or material. If you loose a diamond from your setting in the course of normal wear, we’ll replace it. What are the conditions?

  • Simply bring your ring to Mills Jewelers for a free inspection every 6 months. We’ll verify the inspection and make it sparkle like new.
  • Don’t put it in a blender. The ring must not have been repaired by another jeweler. Karat gold must not be exposed to chlorinated pools, hot tubs or cleanser with bleach.
  • If any repair work is needed as a result of normal wear, you are responsible to have it done in order to maintain the warranty.

While a diamond is one of the hardest known natural materials on earth, it is not the toughest. It is possible to chip a diamond with a sharp blow in the right direction. This warranty does not cover replacement of chipped diamonds.

RETURNS

  • It’s simple. You must love it. Any item purchased from stock can be returned within 30 days for a full refund. If you don’t love your custom made jewelry, we’ll re-do it until you do.
  • Refunds on purchases paid by check are given after 10 days.

Payment

  • We accept Visa, MasterCard, Discover, American Express, Apple Pay, Personal checks, and even cash.
  • 90 Days to 18 months interest free financing available through Synchrony Bank. Applications are taken and approved within 15 minutes or less in person at our store.

Layaway

  • Most jewelry items can be placed on layaway with montly payments and a 25% deposit.
  • Take up to 6 months to pay without a fee.
  • Store credit is given for deposits on cancelled layaways.
  • Monthly statements are sent unless you request otherwise.

Gift Cards

Gift Cards are a great gift idea. They can be purchased in any amount. They can be used toward any purchase including repair work. They do not have an expiration date. They do not lose value. They can hold a balance if partially used. A gift card fits neatly into any wallet and can be used over and over. We’ll wrap your card in an impressive presentation box or even seal it in a tin can with a humorous label.